DLT SMS error codes | DLT Platform Error codes

 

DLT SMS ERROR CODES

We are happy that we are taking another step to provide better transparency to our customers. As of today as DLT template scrubbing is LIVE so for better clarity to our SMS customers we will be providing detailed SMS error codes to every outbound SMS text message that fails due to DLT scrubbing. These detailed error codes will help you to understand reasons for failure and troubleshoot issues right away with your outbound SMS deliverability.

These error codes are related to only DLT scrubbing. Our application will be displaying error code instantly once received from telecom operators in real time.

 

DLT PLATFORM ERROR CODES

 

Sr. No.	ERROR CODE	STATUS	DESCRIPTION
1.	600	ENTITY_NOT_FOUND	No record found with EID as primary key
2.	601	ENTITY_NOT_REGISTERED	No entry of entity on the platform.
3.	602	ENTITY_INACTIVE	Entity is inactive on the platform, ex: {VI:I}
4.	603	ENTITY_BLACKLISTED	Entity is blacklisted on all platforms
5.	604	INVALID_ENTITY_ID	Received wrong entity id format or no entity id tag.
6.	605	ENTITY_ID_NOT_ALLOWED_FOR_TM	Principal entity is not allowed for the TM
7.	606 – 609	ENTITY_RESERVED	Reserved for Entity
8.	610	TELEMARKETER_NOT_REGISTERED	No entry of TMID on the platform.
9.	611	TELEMARKETER_INACTIVE	Telemarketer is inactive on the platform, ex: {VI:I}
10.	612	TELEMARKETER_BLACKLISTED	Telemarketer is blacklisted on all platforms
11.	613	TELEMARKETER_NOT_ALLOWED_FOR_ENTITY	Telemarketer is not allowed the Entity
12.	614	PE_TM_HASH_NOT_RECEIVED	PE-TM Hash not Received
13.	615	PE_TM_HASH_NOT_REGISTERED	PE-TM Hash not Registered
14.	616	PE_TM_HASH_INACTIVE	PE-TM Hash Inactive
15.	617	PE_TM_HASH_BLACKLISTED	PE-TM Hash Blacklisted
16.	618	PE_TM_HASH_SUSPENDED	PE-TM Hash Suspended
17.	619	TELEMARKETER_RESERVED	Reserved for Telemarketer
18.	620	HEADER_NOT_FOUND	No record found with header (case sensitive) as primary key
19.	621	HEADER_INACTIVE	Header is inactive on the platform, ex: {VI:I}
20.	622	HEADER_BLACKLISTED	Header is blacklisted on all platforms
21.	623	PEID_NOT_MATCHED_WITH_HEADER	Principle Entity Id is not matched with Header Id
22.	624	HEADER_SUSPENDED_DUE_TO_VALIDITY	Header is Suspended after the validity period
23.	625	HEADER_SUSPENDED_DUE_TO_USAGE	Header is Suspended due to non-usage
24.	626	HEADER_SUSPENDED_DUE_TO_CUSTOMER	Header is Suspended due to PE action
25.	627	HEADER_MISUSED_FOR_INVALID_CONTENT	Invalid/Spam content is failed.
26.	628	HEADER_RESERVED	Reserved for Header
27.	629	HEADER_MISUSED_FOR_INVALID_CONTENT	Spam content detected against Header
28.	630	TEMPLATE_NOT_FOUND	No record found with Template Id as primary key/no template found
29.	631	TEMPLATE_INACTIVE	Template is inactive on the platform, ex: {VI:I}
30.	632	TEMPLATE_BLACKLISTED	Template is blacklisted on all platforms
31.	633	TEMPLATE_NOT_MATCHED	Template not matched for given Template ID
32.	634	HEADER_NOT_REGISTERED_FOR_TEMPLATE	Header is not registered for the template
33.	635	TEMPLATE_VARIABLE_EXCEEDED_MAX_LENGTH	Variable length exceeded the max configured length
34.	636	ERROR_IDENTIFYING_TEMPLATE	Error in identifying the template
35.	637	INVALID_TEMPLATE_ID	Received wrong Template id format or no Template id tag.
36.	638	ENTITY_NOT_REGISTERED_FOR_TEMPLATE	Entity not registered for the submitted Template
37.	639	TEMPLATE_SUSPENDED_DUE_TO_VALIDITY	Template is Suspended after the validity period
38.	640	TEMPLATE_SUSPENDED_DUE_TO_USAGE	Template is Suspended due to non-usage
39.	641	TEMPLATE_SUSPENDED_DUE_TO_CUSTOMER	Template is Suspended due to PE action
40.	642	CTA_NOT_WHITELISTED	Template scrubbing failed due to non-whitelisted CTA
41.	643-649	TEMPLATE_RESERVED	Reserved for Template
42.	650	PREFERENCE_NOT_MATCHED	Blocked in preferences with MSISDN as PK.
43.	651	INVALID_PROMO_TIME	Block promo hours (9PM to 10AM)
44.	652	SE_CATEGORY_BLOCK	SE category blocking on fully DND, if consent not available
45.	653-659	PREFERENCE_RESERVED	Reserved for Preference
46.	660	CONSENT_FAILED	General error code for Consent
47.	661-669	CONSENT_RESERVED	Reserved for Consents
48.	670	SCRUBBING_FAILED	SCRUBBING_FAILED
49.	671-699	SCRUBBING_RESERVED	Reserved for Scrubbing
50	7001		Entity is inactive
51	7002		Entity is blacklist
52	7003		Entity not in DB
53	7004		Entity ID Blank
53	7005		ENTITY_OP_INACTIVE
54	812	Missing PETM Hash in Aerospike	Scrubbing will fail with response code 812. Logger mode message: "NOT FOUND".
55	813	PE ID Mismatch	If the PE ID in the request does not match the PE ID in the PETMHash object in Aerospike, scrubbing will fail with response code 813. Logger mode message: "NOT MATCHED".